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A、A. Claim the group luggage in a quiet and safe place.
B、B. Counts the number of luggage with the tour leader, the national guide and the bellboy.
C、C. Chat with the tourists
D、D. Transfer the luggage to the bellboy after recounting the number of luggage.
A、A. Use proper and appropriate body language while take the group members’ tradition and customs into considerations
B、B. Behave naturally
C、C. Combine the verbal and non-verbal languages skillfully.
D、D. Make faces at the tourists
A、A. Generally speaking, the guide should accept the request immediately.
B、B. The guide should report to the travel service for permission and follow the directions of the travel service.
C、C. Let the tourist leave enough cash with the guide. The travel service will refund the balance.
D、D. The guide mails the receipt, consignment form and consignment receipt to the client upon approval of the travel service. The travel service keeps the copies of these documents for check.
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