This passage is mainly about how to conduct a survey.（）

A、A all ready

B、B already

C、C all readiness

D、D readiness

A、foolishness

B、obscurantism

C、dumbness

D、rationalism

Dear Sir or Madam

Our Order Number 8044P

On 13 May, we ordered six packs of A4 photocopy paper and one bottle of printer's ink from you. When we received this order, we found that the bottle were broken, and that the ink from the bottle had damaged all six packs of paper.

We should be grateful if you would replace these items, or arrange to credit us with their value.

Yours faithfully

Miguel Gomez, Office Manager

&8226;Write a reply to your customer

&8226;thanking him for his letter

&8226;apologising

&8226;saying what you are going to de about his complaint

&8226;promising better service in future.

&8226;Write 60-80 words on your Answer Sheet.

&8226;Do not include postal address.

听力原文：M: When does the plne tke off F: It hs beenrrnged to tke offt four fifte听力原文：M: When does the plne tke off F: It hs beenrrnged to tke offt four fifteen but it’s delyed thirty minutes. For questions 1-8 you will her eight short recordings. For ech question mrk one letter （） for the correctnswer. When does the plne tke off B． C．

A

C．