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– David, you've been losing your temper over nothing lately.– ().
A. I haven’t been getting much sleep either
B. You’d better not push yourself too hard, or you’ll get sick
C. I’m sorry. I shouldn’t have blown up like that
D. You’d better do exercises regularly
听力原文：M: Why？ Jenny？ You look unhappy.
F: I lost my temper at an old man just now, and I feel terrible.
M: Oh, you shouldn't have done that. But why did you lose your temper？
F: Lack of patience. He was counting out the coins, one by one, with his fumbling fingers. I was filled with exasperation at the checkout point. Finally, I said to him: can' t you count faster？ Not everyone has as much time as you ! he flushed. Suddenly I realized just how cruel I had been. Because I, too, could become dependent on the kindness of strangers one day when I get as old.
M: Did you say sorry to him？
F: Yes. But I just wonder, how I can become more patient. You know, when you are impatient, you are apt to be rude. And such behavior. is counter-productive, making people angry or stubborn or uncooperative.
M: Yes, I sometimes act impatiently, honking my horn the moment the light changed, speaking sharply to someone slow to understand. We really should learn various approaches for calming ourselves in stressful situations. I have even found some books to help me. There is some useful advice.
F: Can you tell me something about what you have read in those books？
M: Well, one of the books says that we should allow for marginal error.
F: What does that mean？
M: that means it is better to provide a margin for error Impatient people don't like to waste time, so they cut things too closely, For example, if you are going for an appointment, you should plan for delays.
F: Well...
Why was Jenny unhappy at the beginning of the conversation？
A．She lost some money.
B．She lost her temper and felt regretted.
C．The old man felt impatient with her.
D．She didn't have enough to do something.
First, pay them what they are worth. When people begin with your company, they are rarely worth what they are paid, because you are investing in their future productivity. You should pay people low at the start, with higher payments once they are established and productive. And be open about the monetary value of the additional perks they get.
Second, you should make employees feel important. Build them positively and openly when praise is deserved. Temper this with negative motivation, pointing out where minor shortcomings are diluting the success that could be enjoyed. Avoid complacency by keeping employees slightly off-balance.
Third, make employees think for themselves. Sometimes by being nonspecific, you create the environment where employees adapt other ideas and learn how to apply them in the new situation.
Fourth, separate office life from social life. It is impossible to let your hair down with someone one night, and come down hard on them the next day.
You should also remember that if you have to fire employees, take a creative approach. Try to find a job for them somewhere else, and let the other company steal them away. However, if extreme action is called for, act decisively while respecting the feelings of the employee.
Never expect from your employees anything that you are not willing to do yourself. It's more than a clich—it is sound business practice.
听力原文：M: What do you mean by a friend, Jean？
W: Oh, Robert, to me, friendship is the most important thing in life. It's more important even than love. If you love someone, you can always fall out of love again, and that can lead to a lot of hurt feelings, bitterness, and so on. But a good friend is a friend for life.
M: Someone who likes the same things that you do, who can argue with and not lose your temper, even if you don't always agree about things. I mean someone who you don't have to talk to all the time but can be silent with, perhaps. That's important, too. You can just sit together and not say very much sometimes. Just relax. I don't like people who talk all the time.
W: Are you very good at keeping in touch with your friends if you don't see them regularly？
M: No, not always. I've lived in lots of places, and, to be honest, once I move away, I often do drift out of touch with my friends. And I'm not a very good letter writer, either. Never have been. But I know that if I saw those friends again, if I ever moved back to the same place, or for stone other mason we got back into close contact again, I'm sure the friendship would be just as strong as it was before.
W: Several of my friends have moved away, got married, things like that. One of my friends has had a baby recently, and I'll admit I don't see her or hear from her as much as I used to...She lives in another neighborhood and when I phone her, she always seems busy. But that's an exception. I write a lot of letters to my friends and get a lot of letters from them. I have a friend I went to school with and ten years ago she emigrated to Canada, but she still writes to me every month, and I write to her just as often.
(23)
A．Those who like the same things that you do.
B．Those who you can argue and not lose your temper.
C．Those who you don't have to talk to all the time but can be silent with.
D．All the above.
听力原文：W: You do look cold. What happened？
M: I've been standing outside in Arctic temperature for over an hour.
During what season of the year does the conversation take place？
A．Spring.
B．Fall.
C．Winter.
23 Chestnut Ave. ,
Wellington, Shropshire.
Wednesday, 5th October
Dear Joe,
I'm afraid this won't be a very cheerful letter because at the moment I'm feeling absolutely fed up. It's the usual story; this morning I had another quarrel with my mother. Well, to tell you the truth, it wasn't really a quarrel, because I just shut up and didn't say a word, which always angers her. Anyway, what happened was that she came into my bedroom and started shouting at me because I had thrown my dress over the chair instead of hanging it up properly. Well, she is right of course, but on the other hand I'm so busy at the moment with exams and one thing and another that I really haven't got time to do everything right. I know I'm not the world's tidiest person, but it seems that at the moment I cannot do anything right as far as she is concerned. Do you know what I mean？ Anyway, when I didn't reply, she really lost her temper and started going on about all sorts of things, bringing up every single thing that I've done wrong in the last few years. To listen to her, you'd think I was the laziest, the most selfish and the most thoughtless person in the world, and I don't know what else. I know she doesn't really mean it, and in her own funny way she is trying to do her best for me.
Anyway, as if all that wasn't enough, my father lost his temper with me at lunchtime, just because I asked him a perfectly reasonable question. Honestly, Joe, it's at times like this that I can hardly wait to get away from home, find a place of my own, and start living my own life in my own way.
Sorry to sound so gloomy. I'll write to you again when I'm in a better mood. Please write to me when you have time. I always look forward to your letters.
Love,
Anna
P.S. As always, give my love to your pretty daughter, Claire. Tell her I'm coming to see her next summer.
According to the passage, ______ annoys Anna's mother most.
A．her quarrel with her mother this morning
B．her throwing her dress all over the chair
C．her keeping silence facing her mother's scolding
D．her asking her father an unreasonable question
-().
A.Really？ I have good reasons.I haven't been getting much sleep, either.
B.I'm sorry.I shouldn't have blown up like that.
C.You'd better not push yourself too hard, or you'11 get sick.
W: Right, but you have to admit that taking a stand needs courage.
Q: What does the woman think of Lily？
(16)
A．She thinks Lily should take a business class.
B．She gets angry with Lily at the meeting.
C．She admires Lily for expressing her opinion.
D．She does not understand what Lily said.
M: I've never seen any point in losing my temper.
Q: What does the man mean？
(17)
A．He is a short-tempered person.
B．It doesn't matter whether you have a good temper or bad temper.
C．He thinks himself to be a patient person.
D．He won't accept this position.
PART C
Directions: You will hear three dialogues or monologues. Before listening to each one, you will have 5 seconds to read each of the questions which accompany it. While listening, answer each question by choosing A, B, C or D. After listening, you will have 10 seconds to check your answer to each question. You will hear each piece ONLY ONCE.
听力原文： There was once a man in South America who had a parrot, a pet bird that could imitate human speech. The parrot was unique. There was no other bird like him in the whole world. He could learn to say any word except one: he couldn't say the name of his name town. Cartano. The man did everything he could do to teach the parrot to say "Cartano" but he never succeeded. At first he was gentle with the bird but gradually he lost his temper. "You stupid bird! Why can't you learn to say that one word？ Say 'Cartano', or I'll kill you!" But the parrot would not say it. Many times the man screamed, "Say 'Cartano' ,or I'll kill you!" but the bird would never repeat the name. Finally the man gave up, he picked up the parrot and threw him into the chicken house. "You arc even more stupid than the chickens!"
In the chicken house. there were four old chickens waiting to be killed for Sunday's dinner. The next morning the man went out to the chicken house. When he opened the door, he was shocked by what he saw, and he could not believe his eyes and ears. On the floor lay three dead chickens, the parrot was screaming at the fourth, "Say 'Cartano', or I'll kill you!"
Why did the man lose his temper？
A．Because the bird couldn't repeat his master's name.
B．Because the bird screamed all day long.
C．Because the bird uttered the wrong word.
D．Because the bird failed to say the name of the town.
Section B
Directions: There are 2 passages in this section. Each passage is followed by some questions or unfinished statements. For each of them there are four choices marked A, B, C and D. You should decide on the best choice.
People who begin to go deaf in adult life have different problems from those who are born deaf. They have to learn different ways of behaving and different ways of communicating—perhaps at a time when learning is not at all that easy. A learning aid is not a complete solution to the problem. The sound perceived by the deaf person through a hearing aid is distorted and appears to have more background noise that is heard by someone with normal hearing. Deafened people have to lip-read as well.
Lip-reading is difficult, demands intense concentration, and an uninterrupted direct view of the speaker's face. No other activities can take place at the same time; the lip-reader has to stop eating, stop reading, stop washing up, stop mending, stop everything in order to concentrate on hearing. It is not a question of stupidity or had temper—as it sometimes appears to be—but a question of being very easy to misunderstand when the sound is distorted. Remember what it's like trying to communicate on a very bad telephone line. Frustrating, isn't it？ The deaf have to face that all the time.
A useful way of looking at the problem is to see the deaf as a foreigner—to treat them as if you were in a foreign country. You would speak more clearly, slowly and raise your voice slightly. And you'd use gestures to make your meaning clear, as well as have no hesitation in using pencil and paper to be absolutely certain. You can do all those things with the deaf—as well as making sure you don't obscure your mouth with your hand, a pipe or a cigarette.
Another point quite often overlooked is that a heating aid may be quiet efficient and useful in a quiet carpeted room—but try it in the high street in the rush hour, in a noisy car, in a railway station ticket office, a cinema or a concert hall and you've got a really difficult problem to distinguish speech. So don't suggest to or encourage deaf people to go to functions(重大聚会) which are going to make their disability appear worse—and increase their sense of failure.
On the other hand careful selection of cinemas with good sound systems is important and you should experiment to find out where the best seats are for hearing, fitting adaptors for radio and television, observing which friends are easier to understand.
Compared with people born deaf, those who begin to go deaf in adult life ______.
A．have different attitudes towards life
B．can easily learn to use a hearing aid
C．have to try to adapt to new situations
D．find a hearing aid more annoying
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