When a consumer finds that an item she or he bought is fault..

第1题

When a consumer finds that an item she or he bought is faulty or in some way does not live up to the manufacturer's claim for it, the first step is to present the warranty, or any other records which might help at the store of purchase. In most cases, this action will produce results. However, if it does not there are various means the consumer may use to gain satisfaction.

A simple and common method used by many consumers is to complain directly to the store manager. In general, the "higher up" the consumer takes his or her complaint, the faster he or she can expect it to be settled in such a case, it is usually settled in the consumer's favor, assuming, he or she has a just claim.

Consumers should complain in person whenever possible, but if they cannot get to the place of purchase, it is acceptable to phone or write the complaint in a letter.

Complaining is usually most effective when it is done politely but firmly and especially when the consumer can show what is wrong with the item he has bought. If this cannot be done, the consumer will succeed best by presenting specific information as to what is wrong, rather than by making general statements. For example "The left speaker does not work at all and the sound coming out of the right one is unclear" is better than "This stereo does not work".

The store manager may advise the consumer to write to the manufacturer if so, the consumer should do this, stating the complaint as politely and as firmly as possible. But if a polite complaint does not achieve the desired result, the consumer can go a step further. She or he can threaten to take the seller to court or report the seller to a private or pubic organization responsible for protecting consumers' rights.

When a consumer finds that his purchase has a fault in it, the first thing he should do is to （）.

A.complain personally to the manager

B.threaten to take the matter to court

C.write a firm letter of complaint to the store of purchase

D.show their written proof of the purchase to the store

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第2题

When the actual purchase price is higher than the standard purchase price, ______variance will be incurred.

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第3题

This requirement does not apply in countries where _______ in the name Aspirin are claimed.

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第4题

Examples for service limit states include excessive deformations and displacements without instability; early or excessive cracks; and corrosion.

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第5题

Tom hat gar keine Arbeit und _____ sich etwas Geld von Herrn Wang.

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第6题

It isn’t the top anymore, at least if the top is measured by who begets the styles and sets the trends. Nowadays New York is out of phase with American taste as often as it is out of step with American politics. Once it was the nation’s undisputed fashion authority, but it too long resisted the incoming casual style and lost its monopoly.

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第7题

From the beginning rivers have played an important part in the life of man. Man of the earliest times used the rivers as a means of travel. Today rivers still serve as a great waterway for the transport and people.

In ancient times, man settled near rivers or on river banks and built up large empires.

Water is Nature's most precious gift to man. Man needs water to irrigate his crops, to cook and to wash. In nations all over the world rivers mean life and wealth. They feed and clothe the nations around them.

Water is also a source of energy and power. Man constructs huge dams across the river to control the water for irrigation and get the energy needed to drive generators. The electrical power is then directed to homes, cities, factories and television stations.

Man uses water each day. His main source of water comes from reservoirs, which in turn get their water from the rivers.

Rivers also bring down soil and minerals from the mountains and deposit them on the plains building up rich river deltas for raising plants and crops. Fresh water life in rivers or in lakes fed by them provide man with food.

In a small way rivers help to keep man in good health and provide for his amusements. Various forms of water sports keep man strong and healthy.

Rivers have run on this earth long before man. Man's future ability to live is uncertain, but rivers will flow on forever.

Rivers have been important to man ______.

A．since the last century

B．for a very long time

C．since a few hundred years ago

D．since a few years ago

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第8题

We've missed the last bus, I'm afraid we have no______but to take a taxi.A.wayB.possibilit

We've missed the last bus, I'm afraid we have no______but to take a taxi.

A．way

B．possibility

C．choice

D．selection

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第9题

A great difference between American social customs and those of other countries is the way in which names are used. Americans have little concern for “rank”, especially socially. Most Americans do not want to be treated in any especially respectful way because of their age or social rank; it makes them feel uncomfortable. Many Americans even find the terms “Mr.”, “Mrs” or “Miss” too formal. People of all ages may prefer to be called by their first names. “Don’t call me Mrs Smith. Ju call me Sally. ” Using only first names usually indicates friendliness and acceptance. However, if you do not feel comfortable using only first names, it is quite acceptable to be more formal. Just smile and say that after a while you will use first names but you are accustomed to being more when you first meet someone.

Very often, introductions are made using both first and last names: “ Mary Smith, this is John Jones. ” In this situation you are free to decide whether to call the lady “Mary” or “Miss Smith”. Sometimes both of you will begin a conversation using last names, and after a while one or both of you may begin using first names instead. You have a choice: if you don ’t want to use first names so quickly, no one will think it impolite if you continue according to you own custom.

In the first paragraph the author tells us that__________

A.Americans do not talk about rank, especially socially

B.Americans feel uncomfortable when talking about rank

C.Americans tae interests in social customs

D.Americans don’t care much about social rank

According to the passage, most Americans feel_________ when they are treated especially respectfully owing to their age or social rank.A.sick

B.sorry

C.uneasy

D.embarrassed

Which of the following statements in NOT true?A.The way names are used in America is different from those of other countries.

B.Many Americans are used to being called by their first names.

C.It shows friendliness and kindness to use only first names.

D.When you talk to people in the United States, you have to use their first names.

If an American lady say “Don’t call me Mrs Smith, just call me Sally. ” that shows_________A.she is not a married woman

B.she prefers to be called “Sally”

C.she is not Mrs Smith

D.she likes to be more formal

The passage you ’ve just read would most likely be found in a_________A.guide-book for tourists

B.book about American history

C.notice

D.short story

请帮忙给出每个问题的正确答案和分析，谢谢！

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第10题

Some people think they have an answer to the troubles of automobile crowding and dirty air in large cities. Their answer is the bicycle, or" bike".

In a great many cities, hundreds of people ride bicycles to work every day. In New York City, some bike riders have even formed a group called Bike for a Better City. They claim that if more people rode bi- cycles to work there would be fewer automobiles in the downtown section of the city and therefore less dirty air from car engines.

For several years this group has been trying to get the city government to help bike riders. For example, they want the city to draw bicycle lanes on some of the main streets, because when bike riders must use the same lanes as cars, there are accidents. Bike for a Better City feels that if there were special lanes more people would use bikes.

But no bicycle lanes have been drawn. Not everyone thinks it is agood idea--they say it will slow traffic. Some store owners on the main streets say that if there is less traffic, they will have less business. And most people live too far from downtown to travel by bike.

The city government has not yet decided what to do. It wants to keep everyone happy. Only on week- ends, Central Park is closed to cars, and the roads may be used by bicycles only, but Bike for a Better City says that this is not enough and keeps fighting to get bicycle lanes downtown.

According to the passage, bicycles ______.

A．are more convenient than cars

B．are safer traffic tools than cars

C．are ridden by most people in U．S．

D．are the solution to some city problems

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