Thank you for your letter of 20 May with a claim(1)breakages.
Your(2)is for GB£200(3)the shipment delivered on 18 May to your order No.2423.
The goods were(4)perfect order and properly packed in cardboard boxes.They were then placed in a sealed container(5)our factory. (6) is difficult to imagine how any breakages could occur.
Fortunately, the goods were fully insured(7)our standard policy(8)Lloyds of London, but in order to make a claim we shall need much more information.
Please make a complete inventory of the broken items and send it to us.We shall then contact our(9).Their agent will probably(10)on you to check the consignment.
I apologize for the inconvenience caused.
Yours faithfully,