Nearly 20% of the bags were broken.

A、It is probable that the seawater got into the wooden cases and damaged the goods.

B、We ordered KM-32 but received KM-22.

C、The goods you sent us are not up to par.

D、A part of the goods were damaged in transit.

A、We would like to file a complaint with you about insufficient packing.

B、I would like you to find a way to solve the problem.

C、Your shipment hasn’t arrived yet. Who is to pay us for the loss?

D、Please treat our matter as soon as possible.

A、1. I hope you can take it easy. I have to find out what caused the problem.

B、2. We have received your fax filing complaint with us.

C、3. If the problem was caused by us, we’ll pay for your loss.

D、4. As the claim you lodged with us involves two points, I propose to take them up one by one.

A、1. We came to the conclusion that the shipping company and the insurance company should be liable for the damage.

B、2. We’re filling a claim with our insurance company.

C、3. The problem was caused by mislabeling.

D、4. Some workers used the old labels for the new products.