听力原文：M: Hello, International Airlines, reservations.

第1题

听力原文：M: Hello, International Airlines, reservations.W: Hello.I'm calling to reconfirm

W: Hello. I'm calling to reconfirm my flight to London on Monday.

M: Your name, please？

W: Lydia Fletcher.

M: One moment, please. Yes, Mrs. Fletcher, your economy class seat has been reconfirmed.

W: And my connecting flight to Helsinki？

M: According to my monitor, that hasn't yet been confirmed on Air Scandia.

W: Oh, why is that？ I made these reservations last week.

M: There have been some computer problems in the last few days, but these are being cleared up now.

W: It's vital that I make that connection. What do you suggest I do？

M: Don't worry, Mrs. Fletcher. I have your telephone number here. As soon as the information comes through, I will personally call you back.

W: That's very kind of you. Thank you very much.

M: It's my pleasure. And thank you for flying International Airlines.

(20)

A．To make a reservation.

B．To check a reservation.

C．To cancel a reservation.

D．To change a reservation.

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第2题

听力原文：Whose name was the reservation made under？（A) About three weeks ago.（B) I'm prett

听力原文：Whose name was the reservation made under？

(A) About three weeks ago.

(B) I'm pretty sure he was, yes.

(C) It should be under Mitchell.

(40)

A．

B．

C．

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第3题

听力原文：Hello, may I speak to Helen？（3)A．Yes, speaking.B．You're welcome.C．I'm sure.D．I li

听力原文：Hello, may I speak to Helen？

(3)

A．Yes, speaking.

B．You're welcome.

C．I'm sure.

D．I like it very much.

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第4题

听力原文：M: Hello! Is that 876-29177F: No, it's 872-6917. What's the fight number？A．876-21

听力原文：M: Hello! Is that 876-29177

F: No, it's 872-6917.

What's the fight number？

A．876-2197.

B．872-6917.

C．876-2917.

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第5题

听力原文：WA Hello, Sunshine Days Inn. This is Alicia speaking. How may I help you？MA Hello

听力原文：WA Hello, Sunshine Days Inn. This is Alicia speaking. How may I help you？

MA Hello, my name is Colin Dempsey. I have a reservation for two nights, Friday and Saturday, April second and third. I need to move the reservation to the following weekend, April ninth and tenth please.

WA Just a moment while I pull up your booking ... Dempsey. Okay. I have you here for April second and third and I'm moving those dates to April ninth and tenth. I just made the change and we'll be e-mailing the confirmation. This e-mail address, cdempsey@wilson.com, is this the right address？

MA Yes, it is. Thanks.

Who has the man called？

A．A hotel

B．A library

C．An airline

D．A restaurant

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第6题

听力原文：W: Hello. I have made a reservation and now I'm checking in.M: Yes, madam. Could

听力原文：W: Hello. I have made a reservation and now I'm checking in.

M: Yes, madam. Could you please tell me your name and room number？

What is the woman doing？

A．Checking out of a hotel.

B．Checking into a hotel.

C．Checking into a club.

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第7题

听力原文：M: Hello! Is that box heavy？W: No, it is light. But it is full of fruit.Q: What i

听力原文：M: Hello! Is that box heavy？

W: No, it is light. But it is full of fruit.

Q: What is in that box？

(18)

A．Egg.

B．Bag.

C．Fruit.

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第8题

听力原文：M: Do you have a preference on airlines？W: If possible, British Airlines.M: Briti

听力原文：M: Do you have a preference on airlines？

W: If possible, British Airlines.

M: British Airlines. OK. Ticket deadline is set for October 15. If you want a couple of days to think about it, we can hold the reservation until then.

What does the man mean？

A．The woman can sell her ticket before 15 October.

B．The woman cannot change her ticket deadline once it is decided.

C．The woman can decide on her ticket in a few days.

D．The woman cannot change her ticket until 15 October.

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第9题

听力原文：M: Hello, Mary. Are you going to the library？F: No, I'm going to the playground.

听力原文：M: Hello, Mary. Are you going to the library？

F: No, I'm going to the playground. Can you come with me, Tom？

Where is Mary going？

A．To the cinema.