Clean the office kitchen after using it.

A.applauds

B.volunteers

C.hikes

D.suffers

It was very kind of you to clean the office, though you

A. needn't do B. wouldn't have

C. didn't have to D. mustn't have done

A、Use the meeting room without booking in advance.

B、Take a nap on the sofa in the staff room.

C、Clean up the kitchen after using it.

D、Take food and drinks into the library.

FROM: S. Banner, Industrial Cleaning, Customer Service Manager

TO: J. Choi, Kenton Office Supplies

SUBJECT: Renewal of your contract

SENT: March 13, 10:40 A.M.

Dear J. Choi,

I have recently learned that your company is not renewing its contract with us to clean your office facilities. I would like to inquire why you have decided to make this change and see if there is anything we could do to keep your business.

Sincerely,

Steve Banner

a corporation has a professional outlook 【C5】______ a sole proprietor

separate clearly 【C6】______ private and business

protect different business activities individually

reduce your personal liability 【C7】______ case of bankruptcy

achieve tax benefits

avoid heritage claims

gain investors by selling company shares

build up new credit

expand globally and attract international customers

【C8】______ you choose Whitherspoon, Seymour ＆ Robinson Corp. you will additionally have low incorporation and maintenenace fees, absoluetely no hidden charges, a reliable partner and at all time free consultation and advice. Also, we will handle everything for you. You won't even have to leave your office 【C9】______ any time for the incorporation. You can ask all your questions 【C10】______ email, fax or phone, place the order online and get the company kit delivered right to your door.

【C1】______

Writing： Fill in the registration form with your own information. HOW WAS YOUR RESERVATION MADE？ Wonderful Hotel Reservation Office （） Wonderful Hotel Website （） The Hotel Directly （） Other Website （） Group Reservation （） Airline （） Travel Agent （） Other Methods （） Was the information concerning your reservation correct？ Yes（） No () Are you traveling on: Meeting / Conference Individual Business/ Pleasure Combination / Pleasure *Your Name: Reply address: *E-mail: Phone Number: Room No: Date of Stay: DURING YOUR VISIT Was your room clean and well maintained？ Yes（） No （） Was the hotel clean and well maintained？ Yes（） No （） Was everything in your room in working order？ Yes（） No （） Was the lighting in your room sufficient？ Yes（） No （） Did we make you feel safe and secure？ Yes（） No （） Did we handle your requests efficiently？ Yes（） No （） Would you like to see anything added to your room？ Yes（） No （） Whenever our staff interacted with you, did they Present themselves in a pleasant and welcome manner？ Yes（） No （） Perform their duties promptly and efficiently？ Yes（） No （） Prove to be Knowledgeable about the hotel and its services？ Yes（） No （） Fulfill your requests and show commitment to your complete satisfaction？ Yes（） No （） Will you want to come back and to recommend the hotel to others？ Yes（）No（） How satisfied are you with your stay？ Unacceptable or Outstanding Are there any suggestions or comments you would like to add？

Read the following advertisements(广告), then choose the right answer.

Driver wanted

a) Clean driving license (驾照).

b) Must be of smart appearance.

c) Aged over 25.

Apply to: Capes Taxi, 17 Palace Road, Roston.

Air hostesses(空姐) for International Flights Wanted

a) Must be between 20 and 33 years old.

b) Height 1.6 to 1.75.

c) Education to GCSE standard(标准), two languages, must be able to swim.

Apply to: Recruitment office, Southern Airlines, Heathrow Airport West, HR 39.

Teachers Needed

For private language school.

Teaching experience unnecessary.

Apply to: The director of Studies, Instant Language Ltd. , 289 Canal Street, Roston.

What prevents Jack, an experienced taxi driver, working for Capes Taxi？

A．Fond of beer and wine.

B．Punished for speeding and wrong parking.

C．Not having college education.

D．Unable to speak a foreign language.

I happen to be that put upon member of a society--a customer. The more I go into shops and hotels, banks and post offices, railway stations, airports and the like, the more I'm convinced that things are being run solely to suit the firm, the system, or the union. There seems to be an insidious motto for so-called "Service" organizations--Staff before Service.

How often, for example, have you queued for what seems like hours at the Post Office or the supermarket because there weren't enough staff on duty to man all the service grilles or checkout counters？ Surely in these days of high unemployment it must be possible to recruit cashiers and counter staff. Yet supermarkets, hinting darkly at higher prices, claim that unshrounding all their cash registers at any one time would increase overheads. And the Post Office says we cannot expect all their service grilles to be occupied "at times when demand is low".

It's the same with hotels. Because waiters and kitchen staff must finish when it suits them, dining moms close earlier or menu choice is curtailed. As for us guests (and how the meaning of that word has been whittled away), we just have to put up with it. There's also the nonsense of so many friendly hotel night porters having been phased out in the interests of "efficiency" (i. e. profits) and replaced by coin guzzling machines which dispense everything from lager to laxatives. Not to mention the creeping menace of the tea-making kit in your room: a kettle with an assortment of teabags, plastic milk cartons and lump sugar. Who wants to wake up to a raw teabag？ I don't , especially when I am paying for "service".

Can it be halted, this erosion of service, this growing attitude that the customer is always a nuisance？ I fervently hope so because it's happening, sadly, in all walks of life.

Our only hope is to hammer home our indignation whenever and wherever we can and, if all else fails, bring back into use that other, older slogan, and Take Our Custom Elsewhere.

The writer feels that nowadays a customer is ______.

A．the recipient of privileged treatment

B．unworthy of proper consideration

C．classified by society as inferior

D．the victim of modern organizations

I happen to be that put-upon member of society--a customer. The more I go into shops and hotels, banks and post offices, railway stations, airports and the like, the more I am convinced the things are being run solely to suit the firm, the system, or the union. There seems to be a deceptive new motto for so-called "service" organizations--Staff Before Service.

How often, for example, have you queued for what seems like hours at the Post office or the supermarket because there were not enough staff on duty to man all the service grilles or checkout counters？ Sure？ in these days of high unemployment it must be possible to hire cashiers and counter staff. Yet supermarkets, hinting darkly at higher prices, claim that uncovering all their cash registers at any one time would increase overheads. And the Post office says we cannot expect all their service grilles to be occupied "at times when demand is low".

It is the same with hotels. Because waiters and kitchen staff must finish when it suits them, dining rooms close earlier or menu choice is cut short. As for us guests, we just have to put up with it. There is also the nonsense of so many friendly hotel night porters having been thrown out of their jobs in the interests of "efficiency" (i. e. profits) and replaced by coin--eating machines which offer everything from lager to laxatives. Not to mention the creeping threat of the tea-making kit in your room: a kettle with a mixed collection of tea bags, plastic milk cartons and lump sugar. Who wants to wake up to a raw teabag？ I do not, especially when I am paying for "service".

Can it be stopped, this worsening of service, this growing attitude that the customer is always a nuisance？ I angrily hope so because it is happening, sadly, in all walks of life.

Our only hope is to hammer home our anger whenever and wherever we can and, if all else fails, bring back into practice that other, older slogan--Take Our Custom Elsewhere.

The writer feels that nowadays a customer ______

A．deserves the lowest status in society.

B．is unworthy of proper consideration.

C．receives unexpected quality service.

D．is the victim of some public services.

Basic Electrical Safety

Precautions and Procedures:

Safety is all about preventing accidents. Personal injury typically occurs because safety precautions are either not learned, or they are not practiced. This safety manual is offering some basic safety procedures and precautions to help ensure your safety when servicing your appliances.

If you cannot operate basic tools, you should not attempt to maintain or repair any of your major appliances. Call an appliance repair technician if any repair or maintenance procedure is not understood. Keep a first aid kit near by. Be aware of and know how to use the contents of the first aid kit. It is also a good idea to have a fire extinguisher handy just in case of an emergency.

SAFETY PROCEDURES:

Safety precautions are relatively similar for all of the major appliances. Make sure to pay close attention to any and all safety cautions and warnings posted on the appliance being serviced. Understanding and adhering to these safety tips can greatly reduce the risk of personal injury.

Individual Safety Precautions:

Protecting yourself from injury and harm is absolutely imperative. We strongly suggest that before you begin to maintain, install or service any of your appliances that you strictly adhere to each of the following:

Always wear gloves. A sharp edge on an appliance can hurt and/or cut your hands.

Be sure to wear safety boots. You can cause serious injury to unprotected feet by dropping any heavy appliances or tools.

Refrain from wearing loose clothing. Loose clothes can get caught in an operating appliance.

Remember to remove any jewelry when servicing an appliance.

Wear safety glasses to guard your eyes from any dust or flying debris.

Make sure you use the correct tools and that they are clean and in good condition.

When does personal injury usually happen？

A．When a person does not refer to a safety manual.

B．When a person is not aware of safety precautions.

C．When a person tries to fix home appliances alone.

D．When a person doesn't have a first aid kit.