题目内容（请给出正确答案）

[主观题]

A common complaint for people each year is catching a cold. Many uncomfortable symptoms ac

company a cold. Each year, cold sufferers spend millions to【71】______this recurring problem. Any of two hundred different【72】______could cause a cold. Even though our bodies may become【73】______to a certain cold virus this winter, by next winter our antibodies will probably not recognize it. However, rhinoviruses account for 40% of the colds we catch. Treating that family of viruses would drastically decrease the number of colds we catch each year. Some scientists are now suggesting【74】______the body's immune responses rather than the virus itself. One researcher suggests that to find a cure for colds we must weaken our immune system's【75】______.

(31)

提问人：网友mazailin 发布时间：2022-01-07

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第2题

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第3题

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第4题

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第5题

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根据内容回答题.

Sleeplessness

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The word "insomnia" in the first paragraph means ________. 查看材料

A.having a normal sleep pattern

B.having no sweats at night

C.feeling that one"s sleep is adequate for him

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第6题

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【S1】

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第7题

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The store manager may advise the consumer to write to the manufacturer. If so, the consumer should do this, stating the complaint as politely and as firmly as possible. But if a polite complaint does not achieve the desired result, the consumer can go a step further. She or he can threaten to take the seller to court or report the seller to a private or public organization responsible for protecting consumers' rights.

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第8题

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A．complain personally to the manager

B．threaten to take the matter to court

C．write a firm letter of complaint to the store of purchase

D．show some written proof of the purchase to the store

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第9题

When a customer finds that what she or he bought is faulty or in some other way does not l

ine up to what the producer promises ,the first step is to give the warranty(保单) ,or any other records which might help, to the store where he or she bought the thing. In most eases, this action will produce results. However, if it does not, there are various methods the customer may use to satisfaction.

A simple and common method used by many customers is to complain(投诉) directly to the store manager. In general, the" the higher up" the customer takes his or her complaint, the faster he or she can expect it to do settle d. In such a case, it is usually settled in customer's favor, thinking what he or. she complains is just.

Customers should complain in person whenever possible, but if they cannot get to the store, it is acceptable to phone or write the complaint in a letter.

Complaining is usually most effective when it is done politely but firmly, and especially when the customer can show what is wrong with the thing he or she bought in question. If this cannot be done, the customer will succeed best by giving clear information as to what is wrong, rather than by general statement. For example, "The left speaker does net work at all and the sound coming out of the right one is unclear." is better than" This stereo (立体声音响)does not work."

The store manager may advise the customer to write to the producer, ff so, the customer should de this, expressing the complaint as politely and firmly as possible. If a police complaint does not achieve the desired result, the customer can go a step farther. She or he can threaten to take the seller to court or report the seller to a private or public organization in charge of protecting customers'rights.

When a customer finds that what he or she bought has a fault in it, the first thing he or she should do is to ______.

A．complain personally to the manager

B．threaten to make the mater to court

C．write a firm letter of complaint to the store

D．offer some written proof of what he or she bought to the store

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