A : Would you show me your room key, please ? B : ___________________________ .
A、Here we are
B、Here are you
C、Here you are
D、Here are we
A、Here we are
B、Here are you
C、Here you are
D、Here are we
A、us
B、us with
C、us by
D、us for
A、Check book
B、Invoice
C、Registration form
D、Confirmation page
A、Helping guests with Check-in and check-out.
B、Greet the guests and escorting guests to the room.
C、Helping guests with Check-in and concierge services.
D、Making reservations and responding to guests’ requests.
A、Tell the guest to ask someone else.
B、Tell the guest you are not sure about it.
C、Recommend a food application for the guests to find the place.
D、Guide the guest to the concierge counter, and ask concierge staff to help the guest.
A、It's over there, next to the dining hall.
B、Okay, one moment please.
C、Turn right.
D、You can ask our front office staff.
A、“Please wait for a moment.”; “Thank you for calling.” and “Hey, how are you?”
B、“I don’t know.”; “How you doing Sir?” and “ It’s my pleasure.”
C、“ This way, please.”; “Thank you for calling.” and “May I help you?”
D、“Yes?”; “Hi, who are you?” and “Good morning Madam.”
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