题目内容
（请给出正确答案）
From the passage, we know that you can contact the sales representatives by
A．fax
B．email
C．telephone
D．personal visit
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Attention customers! We guarantee that our sneakers have the best quality. In particular, they are durable enough to endure extreme weather conditions. If there are any defects in the material and workmanship, please send them back immediately with the original receipt and packaging. All our products can be exchanged within 100 days of the date of purchase. In addition, a full refund can be given if preferred. Please check the instructions below.
1. If you use your sneakers outdoors, they cannot be returned for sizing problems.
2. If damage is caused by your mistake, this warranty will not apply.
3. If damage takes place over 100 days past the date of purchase because of proven defect in the workmanship, you will be given 30% credit towards the purchase of a new pair.
S&S
Customer Service
475 Green Ave.
Princeton, NJ
Hi, I'm Eugene Lee. I'm writing you to return my sneakers purchased last week. Actually, I bought my sneakers on the Internet last Saturday. Seemingly they were really nice and strong, but the heels appeared to be cracked when I wore them today. Thus, I'm returning these sneakers with the original receipt. Sorry for not returning the box. I threw it away. I hope this will not have an effect on my refund.
I was very disappointed with your products because I had heard that your brand has a pretty good reputation. Anyway I would like to get a full refund, but if that's not possible, I would like to exchange this pair for another.
Eugene Lee
What is Mr. Lee doing with his sneakers purchased last week？
A．He is bringing them to the store.
B．He is putting them on the shelf.
C．He is washing them.
D．He is sending them back to the manufacturer.
A、Competitive pricing.
B、Functional design.
C、Enhanced customer support.
D、All of the above.
A、Consideration
B、Concreteness
C、Conciseness
D、Completeness
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