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Supervisors who delegate their responsibility should take care to their work, because the
A.terminal
B.endless
C.ultimate
D.last
A.terminal
B.endless
C.ultimate
D.last
A、Professionals
B、Specialists
C、Supervisors for the students
D、Professors
A.the salesmen
B.the supervisors
C.top management
D.the people who make the shirts
A、number of managers at the highest levels in the organization.
B、CEO and his or her management team.
C、number of subordinates who report directly to one manager. d or a
D、number of supervisors in a specific segment of a manufacturing activity.
E、number of members elected or appointed to be the board of directors.
In an attempt to improve the overall performance of
clerical workers, many companies have introduced com-
puterized performance monitoring and control systems
(CPMCS) that record and report a worker’s computer-
(5) driven activities. However, at least one study has shown
that such monitoring may not be having the desired effect.
In the study, researchers asked monitored clerical workers
and their supervisors how assessments of productivity
affected supervisors’ ratings of workers’ performance. In
(10)contrast to unmonitored workers doing the same work,
who without exception identified the most important element
in their jobs as customer service, the monitored workers and
their supervisors all responded that productivity was the
critical factor in assigning ratings. This finding suggested
(15) that there should have been a strong correlation between a
monitored worker’s productivity and the overall rating the
worker received. However, measures of the relationship
between overall rating and individual elements of perfor-
mance clearly supported the conclusion that supervisors
(20) gave considerable weight to criteria such as
attendance .accuracy, and indications of customer
satisfaction.
It is possible that productivity may be a “hygiene
factor.” that is, if it is too low, it will hurt the overall
rating. But the evidence suggests that beyond the point at
(25) which productivity becomes “good enough.” higher
productivity per se is unlikely to improve a rating.
According to the passage, before the final results of the study were known, which of the following seemed likely?
A.That workers with the highest productivity would also be the most accurate
B.That workers who initially achieved high productivity ratings would continue to do so consistently
C.That the highest performance ratings would be achieved by workers with the highest productivity
D.That the most productive workers would be those whose supervisors claimed to value productivity
E.That supervisors who claimed to value productivity would place equal value on customer satisfaction
Section B
Directions: There are 2 passages in this section. Each passage is followed by some questions or unfinished statements. For each of them there are four choices marked A, B, C and D. You should decide on the best choice.
In an attempt to improve the overall performance of clerical workers, many companies have introduced computerized performance monitoring and control systems (CPMCS) that record and report a worker's computer-driven activities. However, at least one study has shown that such monitoring may not be having the desired effect. In the study, researchers asked monitored clerical workers and their supervisors how assessments of productivity affected supervisors' ratings of workers' performance. In contrast to unmonitored workers doing the same work, who without exception identified the most important element in their jobs as customer service, the monitored workers and their supervisors all responded that productivity was the critical factor in assigning ratings. This finding suggested that there should have been a strong correlation between a monitored worker's productivity and the overall rating the worker received. However, measures of the relationship between overall rating and individual elements of performance clearly supporter] the conclusion that supervisors gave considerable weight to criteria such as attendance, accuracy, and indications of customer satisfaction.
It is possible that productivity may be a "hygiene factor" ,that is, if it is too low, it will hurt the overall rating. But the evidence suggests that beyond the point at which productivity becomes "good enough" higher productivity perse is unlikely to improve a rating.
According to the passage, before the final results of the study were known, which of the following seemed likely?
A.That workers with the highest productivity would also be the most accurate.
B.That workers who initially achieved high productivity ratings would continue to do so consistently.
C.That the highest performance ratings would be achieved by workers with the highest productivity.
D.That the most productive workers would be those whose supervisors claimed to value productivity.
听力原文: I'd like to thank everyone for attending our meeting here today despite your busy schedules. I'd like to take this chance to clarify our new policy regarding business travel here at the Kensington Institute. Employees are required to get written approval from their supervisors prior to any planned business trips. Failure to do so will result in denied compensation and possible termination of position. To get approval, employees must fill out form. C, which can be picked up in the human resources department here at head office. It is also important to remember that employees are required to fly economy class, and may not reserve tickets for business or first class using the company account.
Who is the intended audience?
A.Travel agents
B.Sales representatives
C.Flight attendants
D.Marketing supervisors
As the head of the credit department, the credit manager is responsible for seeing that the department operates effectively. He must develop the factor's credit policies in consultation with senior factoring associates, and he is in overall command of everything from credit and collections to bankruptcy and liquidations. If the factor is a commercial bank division, the credit manager is a bank's vice president, and credit policy must also be approved by top management of the bank,
Assisting the credit manager may be several supervisors who have credit responsibilities of their own and who also oversee the analysis and approval of customer orders by the credit specialists. Credit supervisors typically spend about eighty percent of their time handling large customer orders. If a customer order exceeds a supervisor's credit authority, he is responsible for making recommendations to the credit manager. A supervisor also reviews a subordinate' s credit decision if the subordinate is unsure of the extent of the credit risk or if a client questions a particular credit decision.
In extremely large credit exposures, supervisors bear the responsibility for analyzing the credit position of the customers and deciding on credit limits. To do this, they must regularly obtain current data from various credit information sources. They must also have extensive contact with each customer to determine operational performance and progress. Frequently, supervisors are called upon to give advice on what should be done to improve a company' s financial condition. Meeting all these responsibilities requires that each supervisor continuously observe and study the industries with which he is concerned, so that he is capable of anticipating market changes which may affect his accounts.
A supervisor's major challenge is to maintain a fine balance between the demands of clients that all their customer orders be approved and the questionable financial position of some of the customers. In reviewing any credit decision, a supervisor must be capable of weighing a variety of elements, including the possibility of losing the client, the customer' s credit position, and the extent of any possible loss.
What is the main idea of the passage?
A.The credit manager's responsibility.
B.The supervisor's responsibility.
C.The working procedures of a credit department.
D.The command and control in the credit department.
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