Conflict is merely a situation in which one’s 12) _______,

Seeking a competitive advantage, some professional

service firms(for example, firms providing advertising,

accounting, or health care services) have considered

offering unconditional guarantees of satisfaction. Such

(5) guarantees specify what clients can expect and what the

firm will do if it fails to fulfill these expectations.

Particularly with first-time clients, an unconditional

guarantee can be an effective marketing tool if the

client is very cautious, the firm’s fees are high, the

(10) negative consequences of bad service are grave, or

business is difficult to obtain through referrals and

word-of-mouth.

However, an unconditional guarantee can sometimes

hinder marketing efforts. With its implication that fail-

(15) ure is possible, the guarantee may, paradoxically, cause

clients to doubt the service firm’s ability to deliver the

promised level of service. It may conflict with a firm’s

desire to appear sophisticated, or may even suggest that

a firm is begging for business. In legal and health care

(20) services, it may mislead clients by suggesting that law-

suits or medical procedures will have guaranteed out-

comes. Indeed, professional service firms with outstandin

reputations and performance to match have little to gain

from offering unconditional guarantees. And any firm

(25) that implements an unconditional guarantee without

undertaking a commensurate commitment to quality of

service is merely employing a potentially costly

marketing gimmick.

The primary function of the passage as a whole is to______

A．account for the popularity of a practice

B．evaluate the utility of a practice

C．demonstrate how to institute a practice

D．weigh the ethics of using a strategy

E．explain the reasons for pursuing a strategy

e can even bear it. There are no longer problems of the spirit. There is only the question: when will I be blown up？ Because of this, the young man or woman writing today has forgotten the problems of the human heart in conflict with itself which alone can make good writing because only that is worth writing about, worth the agony and sweat.

He must learn them again. He must teach himself that the basest of all things is to be afraid; and, teaching himself that, forget it forever, leaving no room in his workshop for anything but the old verities and truths of the heart, the old universal truths lacking which any story is ephemeral and doomed, love and honor and pity and pride and compassion and sacrifice. Until he does so he labors under a curse. He writes not of love but of lust, of defeat in which nobody loses anything of value, of victories without hope and worst of all without pity, or compassion. He writes not of the heart but of the glands.

Until he relearns these things he will write as though he stood among and watched the end of man. I decline to accept the end of man. It is easy enough to say that man is immortal simply because he will endure; that when the last ding-dong of doom has changed and faded from the last worthless rock hanging tideless in the last red and dying evening, that even then there will still be one more sound: that of his puny inexhaustible voice, still talking. I refuse to accept this. I believe that man will not merely endure: he will prevail. He is immortal, not because he alone among creatures has an inexhaustible voice, but because he has a soul, a spirit capable of compassion and sacrifice and endurance. The poet's, the writer's duty is to write about these things. It is his privilege to help man endure by lifting his heart, by reminding him of the courage and honor and hope and pride and compassion and pity and sacrifice which have been the glory of his past. The poet's voice need not merely be the record of man, it can be one of the props, the pillars to help him endure and prevail.

材料：

In a bill of lading there might be a clause known as general liberty to carry on deck clause which reads“Carrier has liberty to carry GOODs on deck”．This clause frequently gives the carrier the option of stowing the cargo either on or under deck，while also exempting the carrier from all liability for loss of or damage to cargo stowed on deck．

A clause of this type is an option，not a statement．The problem arises when the bill of lading contains this clause，but the face of the bill of lading does not state that the cargo was loaded on deck．Under such circumstances，it would appear that deck carriage is unjustifiable for at least two reasons：a）The general liberty to carry on deck clause is merely an option to carry on deck，a choice which the carrier ordinarily does not make．If the bill of lading does not bear a statement on its face giving notice that the cargo is actually stowed on deck，then by default the option has been exercised in favour of under deck carriage．b）The typewritten or handwritten wording on the face of a bill of lading has precedence over the bill&39;s printed clauses．And a clean bill of lading，because it implies under-deck stowage，is functionally equivalent to a typewritten or handwritten notation on the face of the document calling for carriage below deck．A clean bill of lading therefore overrides the printed liberty to carry on deck clause．

A general deck carriage clause without a statement on the face of the bill of lading that cargo is carried on deck is merely an option not exercised and the deck carriage is therefore a fundamental breach of the contract and the Rules．

问题：

A clause which reads“Carrier has liberty to carry GOODs on deck”contained in B/L is ________．

A.a statement

B.a problem

C.an option

D.a typewritten or handwritten wording on its face

If there is no deck stowage statement on the face of B/L，it is implied that ________．A.all cargoes are stowed under deck

B.all cargoes are stowed on deck

C.cargoes are stowed either on or under deck

D.it can not be decided whether cargoes are stowed on or under deck

If a handwritten wording on the face of B/L is in conflict with one of its printed clause，________．A.the handwritten wording shall prevail

B.the printed clause shall prevail

C.both the handwritten wording and the printed clause shall be ignored

D.the B/L shall become null and void

The deck carriage is justifiable only when ________．A.there is a general liberty to carry on deck clause in the B/L and a statement on its face that the cargo is actually stowed on deck

B.there is either a general liberty to carry on deck clause in the B/L or a statement on its face that the cargo is actually stowed on deck

C.there is neither general liberty to carry on deck clause in the B/L nor a statement on its face that the cargo is actually stowed on deck

D.only when the carrier is exempted from all liability for loss of or damage to cargo stowed on deck

请帮忙给出每个问题的正确答案和分析，谢谢！

A、internal conflict

B、external conflict

C、formal conflict

A.only

B.simply

C.merely

D.but

A.almost

B.merely

C.scarcely

D.seldom

A.lonely

B.alone

C.only

D.merely

A、did not see any possible conflict

B、ignored any possible conflict

C、foresaw the possible conflict

D、overcame any possible conflict