题目内容 (请给出正确答案)
[主观题]

Which of the following statement is NOT to refer to the impact of the problem when making a claim?

A、A We found the quality is not in conformity with what was stated in the contract.

B、B We shall now be faced with canceling of the order from our customers.

C、C What this means is that our customers are angry with us.

D、D Our customers are waiting for the complete order.

提问人:网友caner199 发布时间:2022-01-07
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第2题
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第5题
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第6题
In the opening part of a claim letter, you can begin a letter by ________ for the need to complain and describing the problem.

A、A responding

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第7题
Passive voice should be used in a claim letter to _________.

A、A make the claim more convincing

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第8题
Which of the following statement is true about writing claim letters?

A、A A claim can be made within 60 days after the arrival of the goods.

B、B A long letter with much detail of the problem should be written.

C、C A claim letter should make a specific request for solutions to the problem.

D、D Active voice should be used as much as possible.

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第9题
When receiving a claim, the receiver should first ________.

A、A make an apology for the inconvenience caused

B、B investigate the problem to find out the cause

C、C promise to give the compensation

D、D refuse the claim politely

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第10题
Claims are always filed by the buyer against the seller.
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