如第一次给对方公司销售部经理John Smith寄信，启首称谓（solutation)可以用---"Dear John,"。

From; Dave@electricalsupplies.com

We are sorry that our computer ordering system broke【16】______last week. The system is now up and【17】______(run) again, but we think the goods you ordered will arrive two or three days late. I think the goods you’ve just ordered should arrive【18】ar______Thursday. Thanks a lot for telling us about the problem with the ZP200. You' 11 be【19】pie______to know the problem’s been put right now.

Regarding the exhibition you' re organizing: It seems you want to return the goods you don’t sell. We' re certainly interested, but could I ask for more【20】det______ before I let you know？ Finally, just【21】______tell you, as of May 1, our warehouse will be open 24 hours a day.

Dear Ms Roberts,

We would like to【22】ap______for the failure of our computer ordering system last week. Please be reassured that the goods ordered will only be【23】de______by two or three working days. The estimated arrival time for your【24】______(late) order is Thursday.

We are【25】gra______to you for reporting the defect in the ZP200 model. We are happy to announce that the defect has now been remedied.

You mention the【26】______ (possible) of taking goods from us on a " sale or return" basis at an exhibition you are organizing. We can certainly【27】con______our interest, but we would like to request【28】______(far) information before we commit ourselves to a【29】______.

Please be advised【30】______as of May 1 our warehouse will be open 24 hours a day.

Yours sincerely,

David Smith

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