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When a customer says” I need some time to think about it” the seller says “,I'll go out for a cup of coffee and come back in half an hour.”This strategy is a free trial.

提问人:网友shijiangchao 发布时间:2022-01-07
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第1题
When a customer says” I need some time to think about it” the seller says “,I'll go out for a cup of coffee and come back in half an hour.”This strategy is ————

A、a free trial

B、a “no” into a “maybe”

C、the saleswoman is not placing them under a lot of pressure.

D、The price strategy

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第2题
When the customer says “we would like you to give us a 5% discount for the total amount.”, he is asking for_______.

A、a price discount

B、replacements of the goods

C、a refund

D、nothing

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第3题
What does the author mean when he says "the company walks a tightrope"(Sentence 1, Para. 3

What does the author mean when he says "the company walks a tightrope"(Sentence 1, Para. 3)?

A.The company has both the chance to succeed and to fail in dealing in a new product.

B.The company has to study customer's behavior. before a new product is introduced.

C.The company has to find a new way to solve customer's problems before a new product is put' on the market.

D.The company has to make a great effort to overcome the customer's inertia.

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第4题
When a customer says” I need some time to think about it” the seller says “,I’ll go out for a cup of coffee and come back in half an hour.”This strategy is ————

A.a free trial

B.a “no” into a “maybe”

C.the saleswoman is not placing them under a lot of pressur

E.

D.The price strategy

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第5题
Which of the following situations is likely the most damaging () with respect to a stockout?

A.the customer buys a substitute product that yields a higher profit for the seller

B.the customer buys a substitute product that yields a lower profit for the seller

C.the customer goes to a competitor for a purchase

D.the customer says, “Call me when it’s in”

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第6题
In a British cafe, when a waitress says“Sugar?”, to ask a customer whether he or she wants sugar in his or her coffee, she often uses____________.

A.Rising Tone

B.Falling Tone

C.Level Tone

D.Rise-Fall

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第7题
听力原文: The report by the Justice Department's inspector general says the FBI improperly
and at times illegally abused its power when it demanded and received customer information from telephone companies, Internet service providers and financial institutions in the course of terrorism and espionage investigations. The report found that the FBI misused the authority contained in what are called National Security Letters to compel the release of private information without getting prior approval from a judge or a grand jury. The use of the letters as an investigative tool has expanded dramatically' since the 2001 terrorist attacks on the United States. The inspector general's report found 26 possible violations by the FBI and said 22 of those would result from errors by the bureau. Already two House Committees have announced they will hold hearings on the FBI violations.

Which is NOT one of the sources from which FBI could get customer information?

A.Telephone companies.

B.Internet service providers.

C.Census bureaus.

D.Financial institutions.

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第8题
In recent years, Israeli consumers have grown more demanding as they've become wealthier a
nd more worldly-wise. Foreign travel is a national passion; this summer alone, one in 10 citizens will go abroad. Exposed to higher standards of service elsewhere, Israelis are returning home expecting the same. American firms have also begun arriving in large numbers. Chains such as KFC, McDonald's and Pizza Hut are setting a new standard of customer service, using strict employee training and constant monitoring to ensure the friendliness of frontline staff. Even the American habit of telling departing customers to "Have a nice day" has caught on all over Israel. "Nobody wakes up in the morning and says, ' Let's be nicer' "says Itsik Cohen, director of a consulting firm. "Nothing happens without competition."

Privatization, or the threat of it, is a motivation as well. Monopolies (垄断者) that until recently have been free to take their customers for granted now fear what Michael Perry, a marketing professor, calls "the revengeful (报复的) consumer". When the government opened up competition with Bezaq, the phone company, its international branch lost 40% of its market share, even while offering competitive rates. Says Perry, " People wanted revenge for ali the years of bad service." The electric company, whose monopoly may be short-lived, has suddenly stopped requiring users to wait haft a day for a repairman. Now, appointments are scheduled to the half-hour. The graceless EIAI Airlines, which is already at auction (拍卖), has retrained its employees to emphasize service and is boasting about the results in an ad campaign with the slogan, "You can feel the change in the air. "For the first time, praise outnumbers complaints on customer survey sheets.

It may be inferred from the passage that ______ .

A.customer service in Israel is now improving

B.wealthy Israeli customers are hard to please

C.the tourist industry has brought chain stores to Israel

D.Israeli customers prefer foreign products to domestic ones

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第9题
In recent years, Israeli consumers have grown more demanding as they've become wealthier a
nd more worldly-wise. Foreign travel is a national passion; this summer alone, one in 10 citizens will go abroad. Exposed to higher standards of service else where, Israelis are returning home expecting the same. American firms have also begun arriving in large numbers. Chains such as KFC, McDonald's and Pizza Hut are setting a new standard of customer service, using strict employee training and constant monitoring to ensure the friendliness of frontline staff. Even the American habit of telling departing customers to "Have a nice day" has caught on all over Israel. "Nobody wakes up in the morning and says, 'Let's be nicer,'" says Itsik Cohen, director of a consulting firm. "Nothing happens without competition."

Privatization, or the threat of it, is a motivation as well. Monopolies that until recently have been free to take their customers for granted now fear what Michael Perry, a marketing professor, calls "the revengeful (报复的) consumer". When the government opened up competition with Bezaq, the phone company, its international branch lost 40% of its market share, even while offering competitive rates. Says Perry, "People wanted revenge for all the years of bad service." The electric company, whose monopoly may be short-lived, has suddenly stopped requiring users to wait half a day for a repairman. Now, appointments are scheduled to the half-hour. The graceless E1 A1 Airlines, which is already at auction, has retrained its employees to emphasize service and is boasting about the results in an ad campaign with the slogan, "You can feel the change in the air." For the first time, praise outnumbers complaints on customer survey sheets.

It may be inferred from the passage that

A.customer service in Israel is now improving.

B.wealthy Israeli customers are hard to please.

C.the tourist industry has brought chain stores to Israel.

D.Israeli customers prefer foreign products to domestic ones.

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第10题
In recent years, Israeli consumers have grown more demanding as they've become wealthier a
nd more worldly-wise. Foreign travel is a national passion this summer alone, one in ten citizens will go abroad. Exposed to higher standards of service elsewhere, Israelis are returning home expecting the same. American firms have also begun arriving in large numbers. Chains such as KFC, McDonald's and Pizza Hut are setting a new standard of customer service, using strict employee training and constant monitoring to ensure the friendliness of frontline staff. Even the American habit of telling departing customers to "Have a nice day" has caught on all over Israel. "Nobody wakes up in the morning and says, 'Let's be nicer,'" says Itsik Cohen, director of a consulting firm. "Nothing happens without competition."

Privatization, or the threat of it, is a motivation as well. Monopolies(垄断者) that until recently have been free to take their customers for granted now fear what Michael Perry, a marketing professor, calls "the revengeful(报复的) consumer." When the government opened up competition with Bezaq, the phone company, its international branch lost 40% of its market share, even while offering competitive rates. Says Perry, "People want revenge for all the years of had service." The electric company, whose monopoly may be short-lived, has suddenly stopped requiring users to wait half a day for a repairman. Now, appointments are scheduled to the haft-hour. The graceless El A1 Airlines, which is already at auction(拍卖), has retrained its employees to emphasize service and is boasting about the results in an ad campaign with the slogan, "You can feel the change in the air." For the first time, praise outnumbers complaints on customer survey sheets.

It may be inferred from the passage that ______.

A.customer service in Israel is now improving

B.wealthy Israeli customers are hard to please

C.the tourist industry has brought chain stores to Israel

D.Israeli customers prefer foreign products to domestic ones

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