Questions 31-36Complete the summary below. Choose ONE word from Reading Passage 3 for each

Questions 31-36

Complete the summary below. Choose ONE word from Reading Passage 3 for each answer.

Write your answers in boxes 31-36 on your answer sheet.

This experiment involved an organisation comprising four divisions, which were divided into two programmes: the hierarchically controlled programme and the participative programme. For a period of one year a different method of 【31】______ was used in each programme. Throughout this time 【32】______ was calculated on a weekly basis. During the course of the experiment the following changes were made in an attempt to improve performance.

In the participative programme:

—— supervision of all workers was 【33】______

—— supervisory staff were given training in 【34】______

In the hierarchically controlled programme:

—— supervision of all workers was increased.

—— work groups were found to be 【35】______ by 30%.

—— the work force was 【36】______ by 25%.

【31】