听力原文：M: Hi, this is Gregory Egger from Evergreen Sports. We bought 4 air-conditioners

from you last month. But we've got some serious problems with two of them at the moment. It's still on the guarantee. We would like it solved as soon as possible, you see, it's getting so hot these days.

F: I'm sorry about this, but I am sure we shall handle this. By the way, I want to ask what exactly the problems are.

M: One of them doesn't have cold air coming out while another one is leaking through the pipe. In fact, it doesn't work at all.

F: I see. We'll send someone over very soon. How about tomorrow afternoon？ We have one service engineer available.

M: That's great. Do you have our address？

F: I don't think so. Can you give it and your name to us, please？

M: Yes, it's Egger, E-double G-E-R. 321, High Street.

F: Could you also give me a contact phone number？

M: Sure, it's 952-7626

F: OK, thank you, Mr Egger. Good-bye.

•Look at the form. below.

•You will hear a man phoning about some repairs.

Service Department

Booking Form

Date: 18/04/06

Caller's name: Gregory Egger

Name of Company: (9) ___________________

Address: 321,High Street

Tel: 952 7626

Machine to be repaired: (10) ___________________

Machine fault: one doesn't have (11) ___________________ and another

(12) ___________________

Date of service: 19th, 4 pm