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When Thomas Keller, one of America's foremost chefs, announced that on Sept. 1 he would ab

olish the practice of tipping at Per Se, his luxury restaurant in New York City, and replace it with a European--style. service charge, I knew three groups would be opposed: customers, servers and restaurant owners. These three groups are all committed to tipping—as they quickly made clear on Web sites. To oppose tipping, it seems, is to be anticapitalist, and maybe even a little French.

But Mr. Keller is right to move away from tipping—and it's worth exploring why just about everyone else in the restaurant world is wrong to stick with the practice.

Customers believe in tipping because they think it makes economic sense. "Waiters know that they won't get paid if they don't do a good job" is how most advocates of the system would put it. To be sure, this is a tempting, apparently rational statement about economic theory, but it appears to have little applicability to the real world of restaurants.

Michael Lynn, an associate professor of consumer behavior. and marketing at Cornell's School of Hotel Administration, has conducted dozens of studies of tipping and has concluded that consumers' assessments of the quality of service correlate weakly to the amount they tip.

Rather, customers are likely to tip more in response to servers touching them lightly and leaning forward next to the table to make conversation than to how often their water glass is refilled—in other words, customers tip more when they like the server, not when the service is good. Mr. Lynn's studies also indicate that male customers increase their tips for female servers while female customers increase their tips for male servers.

What's more, consumers seem to forget that the tip increases as the bill increases. Thus, the tipping system is an open invitation to what restaurant professionals call "upselling": every bottle of imported water, every espresso and every cocktail is extra money in the server's pocket. Aggressive upselling for tips is often rewarded while low-key, quality service often goes unrecognized.

In addition, the practice of tip pooling, which is the norm in fine-dining restaurants and is becoming more common in every kind of restaurant above the level of a greasy spoon, has ruined whatever effect voting with your tip might have had on an individual waiter. In an unreasonable outcome, you are punishing the good waiters in the restaurant by not tipping the bad one. Indeed, there appears to be little connection between tipping and good service.

It may be inferred that a European-style. service ______.

A.is tipping-free

B.charges little tip

C.is the author's initiative

D.is offered at Per Se

提问人:网友laiyizhan 发布时间:2022-01-07
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第1题
When Thomas Keller, one of America's foremost chefs, announced that on Sept. 1 he would ab
olish the practice of tipping at Per Se, his luxury restaurant in New York City, and replace it with a European-style. service charge, I knew three groups would be opposed: customers, servers and restaurant owners. These three groups are all committed to tipping—as they quickly made clear on Web sites. To oppose tipping, it seems, is to be ant capitalist, and maybe even a little French.

But Mr. Keller is right to move away from tipping—and it's worth exploring why just about everyone else in the restaurant world is wrong to stick with the practice.

Customers believe in tipping because they think it makes economic sense. "Waiters know that they won't get paid if they don't do a good job" is how most advocates of the system would put it. To be sure, this is a tempting, apparently rational statement about economic theory, but it appears to have little applicability to the real world of restaurants.

Michael Lynn, an associate professor of consumer behavior. and marketing at Cornell's School of Hotel Administration, has conducted dozens of studies of tipping and has concluded that consumers' assessments of the quality of service correlate weakly to the amount they tip.

Rather, customers are likely to tip more in response to servers touching them lightly and leaning forward next to the table to make conversation than to how often their water glass is refilled—in other words, customers tip more when they like the server, not when the service is good. Mr. Lynn's studies also indicate that male customers increase their tips for female servers while female customers increase their tips for male servers.

What's more, consumers seem to forget that the tip increases as the bill increases. Thus, the tipping system is an open invitation to what restaurant professionals call "upselling": every bottle of imported water, every espresso and every cocktail is extra money in the server's pocket. Aggressive upselling for tips is often rewarded while low-key, quality service often goes unrecognized.

In addition, the practice of tip pooling, which is the norm in fine-dining restaurants and is becoming more common in every kind of restaurant above the level of a greasy spoon, has ruined whatever effect voting with your tip might have had on an individual waiter. In an unreasonable outcome, you are punishing the good waiters in the restaurant by not tipping the bad one. Indeed, there appears to be little connection between tipping and good service.

It may be inferred that a European-style. service ______.

A.is tipping-free

B.charges little tip

C.is the author's initiative

D.is offered at Per Se

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第2题
When a good friend told Keller after a long walk in the woods that she had observed nothing in particular _____.

A、Keller knew that her friend was not telling the truth

B、it surprised Keller very much

C、Keller knew that she was telling the truth

D、Keller thought that that should be the case

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第3题
When did her teacher come to Helen Keller?A.When Helen was 7.B.When Helen was 17.C.Immedia

When did her teacher come to Helen Keller?

A.When Helen was 7.

B.When Helen was 17.

C.Immediately after Helen's lost her sight and hearing.

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第4题
When did her teacher come to Helen Keller?A.When Helen was 7.B.When Helen was 17.C.Immedia

When did her teacher come to Helen Keller?

A.When Helen was 7.

B.When Helen was 17.

C.Immediately after Helen lost her sight and hearing.

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第5题
What was Helen Keller like when Miss Sullivan met her?A. She was quiet and shy.B. She

What was Helen Keller like when Miss Sullivan met her?

A. She was quiet and shy.

B. She was bright and friendly.

C. She was weak from illness.

D. She was uncontrollable.

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第6题
How did Anne teach Helen Keller to read?A.She spoke out loudly when she wrote the letters.

How did Anne teach Helen Keller to read?

A.She spoke out loudly when she wrote the letters.

B.She drew the letters large enough for her to see.

C.She spelled every word on her hand.

D.She wrote letters to her through the mail.

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第7题
Which of the following statements is INCORRECT?A.Anne Sullivan helped her get ready for sc

Which of the following statements is INCORRECT?

A.Anne Sullivan helped her get ready for school and college.

B.Helen Keller was 13 years old when she started at Radcliffe College in Massachusetts.

C.Helen Keller worked for many years for the American Foundation for the Blind.

D.Helen Keller died in nineteen sixty-eight.

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第8题
Helen Keller was born a healthy normal child in Alabama in 1880.However, an illness with a

Helen Keller was born a healthy normal child in Alabama in 1880. However, an illness with a high fever struck her when she was still a child. She became deaf, blind, and unable to speak. For little Helen, the world was suddenly a dark and frightening place. She was wild and stubborn. Several years later a miracle came into Helen's life when Anne Sullivan, a strong and loving person, became Helen's teacher. Miss Sullivan's teaching changed the child into a responsible human being. Through her help Helen Keller learned to communicate with those around her, and as she grew older, others benefited from her unique insights and courage. Miss Keller died in 1968, but her spirit lives on. It lives on in her articles and books and in the stories of people who were fortunate enough to meet her during her lifetime.

Why was Helen Keller blind, deaf and unable to speak?

A.Because she'd been born that way.

B.Because a horse had kicked her.

C.Because she'd had a very high fever.

D.Because she'd had a bad fall.

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第9题
Passage Five Helen Keller was born a healthy normal child in Alabama in 1880. However, an

Passage Five

Helen Keller was born a healthy normal child in Alabama in 1880. However, an illness with a high fever struck her when she was still a child. She became deaf, blind, and unable to speak. For little Helen, the world was suddenly a dark and frightening place. She was wild and stubborn. everal years later a miracle came into Helen's life when Anne Sullivan, a strong and loving person, became Helen's teacher. Miss Sullivan's teaching changed the child into a responsible human being. Through her help Helen Keller learned to communicate with those around her, and as she grew older, others benefited from her unique insights and courage. Miss Keller died in 1968, but her spirit lives on. It lives on in her articles and books and in the stories of people who were fortunate enough to meet her during her lifetime.

51. Why was Helen Keller blind, deaf and unable to speak?

A. Because she'd been born that way.

B. Because a horse had kicked her.

C. Because she'd had a very high fever.

D. Because she'd had a bad fall.

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第10题
Directions: Please read the following quotes carefully and decide who said the following q
uote. William James or Helen Adams Keller 2. When one door of happiness closes, another opens, but often we look so long at the closed door that we do not see the one which has been opened for us.

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