题目内容
（请给出正确答案）
A. Breaking strength of the chain
B. Strength of the chain to a specified limit
C. Adequate holding power for new bottom conditions
D. Safe working load of the chai
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A．Breaking strength of the chain
B．Strength of the chain to a specified limit
C．Adequate holding power for new bottom conditions
D．Safe working load of the chai
What does paragraph 3 mainly discuss？
A．Different effects of caffeinated coffee and decaf on sleep,
B．Different findings of Lotan Shilo and a team about caffeine.
C．The fact that the subjects slept 415 minutes per night after drinking decal.
D．The proof that the subjects took half an hour to fall asleep.
What does the man have to do in order to drive legally？
A．To show his student ID and pay ten dollars.
B．To use his international driver"s license.
C．To take a driver"s test and apply for a limited license.
D．To show proof of temporary residence.
What does the man have to do in order to drive legally？
A．Show his student ID and pay ten dollars.
B．Use his international driver's license.
C．Take a driver's test and apply for a limited license.
D．Show proof of temporary residence.
听力原文：W: Hi, I'd like to open a bank account.
M: Sure. Do you have proof of identification with you such as your passport Ms...？
W: Miller. Haley Miller. Yes, here's my driver's license. Do you need any other forms of ID？ I have a credit card as well.
M: No, your license should be good enough. While I make a copy of your license, I want you to fill out the application form. here.
What does Ms. Miller want to do？
A．Open a store
B．Open an account
C．Withdraw some money
D．Take out a loan
What is NOT correct on Microsoft's rebuttal according to the passage？
A．The software maker said having an extremely popular product—Windows—does not make it monopolist.
B．Microsoft claimed that the U. S. government prosecutors have not satisfied the burden of proof for any of their antitrust claims.
C．The company cited the June 1998 appeals court ruling that called the union of Windows and Internet Explorer "a genuine integration".
D．The brief was fried immediately after the government is preparing to propose the breakup of Microsoft into two or three parts.
Section A
Directions: In this section, you will hear 8 short conversations and 2 long conversations. At the end of each conversation, one or more questions will be asked about what was said. Both the conversation and the questions will be spoken only once. After each question there will be a pause. During the pause, you must read the four choices marked A, B, C and D, and decide which is the best answer.
听力原文：M: Sorry, I seem to have left my student ID card at home.
W: Do you have a driver's license or something else with a picture on it？
Q: What does the man need to do？
(12)
A．Fill out an application form.
B．Get a new picture taken.
C．Take a driving test.
D．Show proof of his identity.
A simple and common method used by many customers is to complain(投诉) directly to the store manager. In general, the" the higher up" the customer takes his or her complaint, the faster he or she can expect it to do settle d. In such a case, it is usually settled in customer's favor, thinking what he or. she complains is just.
Customers should complain in person whenever possible, but if they cannot get to the store, it is acceptable to phone or write the complaint in a letter.
Complaining is usually most effective when it is done politely but firmly, and especially when the customer can show what is wrong with the thing he or she bought in question. If this cannot be done, the customer will succeed best by giving clear information as to what is wrong, rather than by general statement. For example, "The left speaker does net work at all and the sound coming out of the right one is unclear." is better than" This stereo (立体声音响)does not work."
The store manager may advise the customer to write to the producer, ff so, the customer should de this, expressing the complaint as politely and firmly as possible. If a police complaint does not achieve the desired result, the customer can go a step farther. She or he can threaten to take the seller to court or report the seller to a private or public organization in charge of protecting customers'rights.
When a customer finds that what he or she bought has a fault in it, the first thing he or she should do is to ______.
A．complain personally to the manager
B．threaten to make the mater to court
C．write a firm letter of complaint to the store
D．offer some written proof of what he or she bought to the store
A simple and common method used by many consumers is to complain directly to the store manager. In general, the "higher up" the consumers takes his or her complaint, the faster he or she can expect it to be settled. In such a case, it is usually settled in the consumer's favour, assuming he or she has a just claim.
Consumers should complain in person whenever possible, but if they can not get to the place of purchase, it is acceptable to phone or write the complaint in a letter.
Complaining is usually most effective when it is done politely but firmly, and especially when the consumer can demonstrate what is wrong with the item in question. If this can not be done, the consumer will succeed best by presenting specific information as to what is wrong, rather than by making general statements. For example, "The left speaker does not work at all and the sound coming out of the right one is unclear" is better than "This stereo (立体声音响) does not work. "
The store manager may advise the consumer to write to the manufacturer. If so, the consumer should do this, stating the complaint as politely and as firmly as possible. But if a polite complaint does not achieve the desired result, the consumer can go a step further. She or he can threaten to take the seller to court or report the seller to a private or public organization responsible for protecting consumers' rights.
When a consumer finds that his purchase has a fault in it, the first thing he should do is to ______.
A．complain personally to the manager
B．threaten to take the matter to court
C．write a firm letter of complaint to the store of purchase
D．show some written proof of the purchase to the store
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