题目内容
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Task Sheet:
A: Board Meeting: how to prepare a board meeting
B: Company Annual Report: what to be included in this kind of report
C: Transportation: the factors involved in choosing a specific means for transporting products
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Task 3
Directions: The following is an announcement. After reading it, you are required to complete the outline below it (No.46 to No.50). You should write your answers briefly (in no more than three words) on the Answer Sheet correspondingly.
We welcome you aboard the Eastern Flight and will do our best to make your trip comfortable and enjoyable.
For your safety and convenience
To begin the trip, we would like to draw your attention to some safety-related details. These are also explained on the instruction card in the seat pocket in front of you. Seat belts must remain fastened while the “Fasten seatbelts” sign is on. It is advisable to keep them fastened at all times while seated. All flights are non-smoking. The use of mobile telephones is now allowed when the airplane is on the ground. During the flight the use of CD and DVD players is not allowed.
For your entertainment
To help you enjoy your trip, we provide a range of newspapers. On our MD-11 and Boeing aircraft, we provide music and video programs. On Airbus A 321/320/319, short videos are shown.
Meals and drinks
During most flights we serve you a tasty meal and drinks. Beer, wine and other drinks are served free of charge. Coffee, tea and juice are served free of charge on all domestic (国内的) flights. On domestic flights leaving before nine and on all flights to Northern China, a snack is served.
Eastern Flight Service
Safety and convenience
1) Seat belts: remain - 46 - while the “Fasten seatbelts” sign is on
2) Smoking: not allowed on board
3) Mobile phones: used only when the airplane is - 47 -
4) CD and DVD: not allowed to play - 48 -
Entertainment provided
1) newspapers
2) music and - 49 - on MD-11 and Boeing aircraft
Meals and drinks on board
1) meals served on most flights
2) coffee, tea and juice served free of charge
3) a snack served on all flights to - 50 -
46 _____
Task Sheet for Candidate A
Task Sheet 1
A: Staff promotion: the importance of promoting employees with great achievements
B: Customer relations: how to set up an effective customer services system
C: Advertising: how to advertise a new product effectively
Task Sheet for Candidate B
Task Sheet 2
A: Recruitment: how to ensure that job advertisements attract appropriate applicants
B： Staff management: the importance of assessing staff performance effectively
C: Transport: the importance for a company to provide free transport for its employees
Task Sheet for Candidate A
Task Sheet 1
A: Business ethics: the importance of having principles of right or good behavior. in business
B: Personal management: how to manage employees effectively
C: Cultural research: the importance of knowing cultural changes in business
Task Sheet for Candidate B
Task Sheet 2
A: Management communication: how to improve communications effectively as a manager
B: Marketing strategies: the factors influencing and determining the designing of marketing plan
C: International contracts: issues affecting commercial transactions conducted between people from different countries
Task Sheet for Candidate A
Task Sheet 1
A: The management; how to treat your employees with TLC (Tender Loving Care)
B: Customer service: how to improve customer service
C: Leadership training; how failure paves the way to success
Task Sheet for Candidate B
Task Sheet 2
A: Staff management: how to keep good employees
B: Sales: how to increase your sales
C: Performance management: how strategic performance management is helping companies create business value
Task Sheet for Candidate A
Task Sheet 1
A: Marketing research: the importance of research to the company before taking action
B: Selling Tactice: the ways involved in promoting selling
C: Training across cultures: the importance of learning different cultural responses to management education
Task Sheet for Candidate B
Task Sheet 2
A: Sales promotion: how to measure promotional effectiveness
B: Job interview: how to make a successful interview as a candidate
C: Customer Service: how to build business to customer loyalty
Task Sheet：
A：Time Management：the impotance of prioritizing tasks of work
B：Recruitment：how to select competent applicants
C：Customer Relations：how to deal with customer complaints effectively
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