听力原文：W: Good morning. Complaints Department.M: Yes. I'd like to speak to Miss Wang.W:

听力原文：W: Good morning. Complaints Department.

M: Yes. I'd like to speak to Miss Wang.

W: Excuse me, sir. We have a bad connection. Could you speak a little more slowly？

M: I-want-to-speak-to-Miss-Wang.

W: This is Miss Wang speaking. Can I help you？

M: I'm afraid I have to make a serious complaint to you.

W: What's the problem？

M: I'm sorry to have to say this, but the electronic dictionary you changed for me the other day doesn't work properly, either. I'm really annoyed about it.

W: Would you like me to have it changed again？

M: Oh, no. I'm tired of it. I'm just calling to find out if I can bring it hack.

W: Have you got a receipt？

M: I should have one, but I can't find it. It's my fault. Maybe I threw it away right after I went out of the store.

W: That's a bit complicated, then. If you don't have a receipt, you can't have your money back.

M: But I did buy it from your store. What if I can't find the receipt？

W: I'm afraid there isn't much we can do. Would you please have another look for it and contact us？

M: I'll do that. Bye.

(27)

A．They are talking about some returned items.

B．One is making a complaint to the other.

C．They are having a chat.

D．The man is speaking in a low voice.