题目内容
（请给出正确答案）
When dealing with complaints，she would like to
A．take more responsibility.
B．pass the customer on to her boss.
C．not to care for them.
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更多“When dealing with complaints，s…”相关的问题
A: WHAT IS IMPORTANT WHEN...？
Selecting staff for overseas training:
？Work experience
？Command of the language of the target country
B: WHAT IS IMPORTANT WHEN ... ？
Conducting a market analysis:
？Targeted customers/clients
？Comparison with major competitors
C:WHAT IS IMPORTANT WHEN ... ？
Aiming to improve customer service:
？Finding out customer needs
？Dealing with complaints efficiently
Task Sheet :
A: WHAT IS IMPORTANT WHEN ... ？
Selecting staff for overseas training:
？Work experience
？Command of the language of the target country
？
Section B – TWO questions ONLY to be attempted
(a) You are a manager in Lark & Co, responsible for the audit of Heron Co, an owner-managed business which operates a chain of bars and restaurants. This is your firm’s first year auditing the client and the audit for the year ended 31 March 2012 is underway. The audit senior sends a note for your attention:
‘When I was auditing revenue I noticed something strange. Heron Co’s revenue, which is almost entirely cash-based, is recognised at $5·5 million in the draft financial statements. However, the accounting system shows that till receipts for cash paid by customers amount to only $3·5 million. This seemed odd, so I questioned Ava Gull, the financial controller about this. She said that Jack Heron, the company’s owner, deals with cash receipts and posts through journals dealing with cash and revenue. Ava asked Jack the reason for these journals but he refused to give an explanation.
‘While auditing cash, I noticed a payment of $2 million made by electronic transfer from the company’s bank account to an overseas financial institution. The bank statement showed that the transfer was authorised by Jack Heron, but no other documentation regarding the transfer was available.
‘Alarmed by the size of this transaction, and the lack of evidence to support it, I questioned Jack Heron, asking him about the source of cash receipts and the reason for electronic transfer. He would not give any answers and became quite aggressive.’
Required:
(i) Discuss the implications of the circumstances described in the audit senior’s note; and (6 marks)
(ii) Explain the nature of any reporting that should take place by the audit senior. (3 marks)
(b) You are also responsible for the audit of Coot Co, and you are currently reviewing the working papers of the audit for the year ended 28 February 2012. In the working papers dealing with payroll, the audit junior has commented as follows:
‘Several new employees have been added to the company’s payroll during the year, with combined payments of $125,000 being made to them. There does not appear to be any authorisation for these additions. When I questioned the payroll supervisor who made the amendments, she said that no authorisation was needed because the new employees are only working for the company on a temporary basis. However, when discussing staffing levels with management, it was stated that no new employees have been taken on this year. Other than the tests of controls planned, no other audit work has been performed.’
Required:
In relation to the audit of Coot Co’s payroll:
Explain the meaning of the term ‘professional skepticism’, and recommend any further actions that should be taken by the auditor. (6 marks)
A: when to deal with a worker
B; when dealing with a worker
C; when dealt with a worker
A.Be concerned.
B.Be patient.
C.Be amused.
Their difference are never more pronounced than when ____ with family.
A、to deal
B、dealing
C、deal
A、Tell a story
B、Tell a joke
C、Take sides
D、Be descriptive
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