加油站 （)车牌

A.车队卡

B.任何加油站的普通油卡

C.有密码的普通油卡

D.绑定车牌专卡专用的油卡

A．顾客提供的用于加工产品的模具

B．宾馆服务台保管的顾客的贵重物品

C．油库帮客户代储的油品

D．正在加油站加油的顾客的汽车

A.坐席告知帮用户加急处理，只在系统中做催单操作

B.坐席记录表格为用户进行催单操作

C.坐席上报组长为用户做紧急催单

A.“其他客户正常使用”

B.把顾客带到一边，给钱私了

C.帮顾客找修车行

D.置之不理

A．对顾客的疑问不予受理

B．顾客若闹起来，恐怕对企业声誉不利，从大局考虑，应予赔偿

C．查阅当天发油记录和计量资料，调查其他加油顾客是否存在类似情况，若有，必须赔偿，若无，不能赔偿

D．告诉客户加油站的管理规定，且加油站从没发生过此种事故，其他客户也没反映，帮其找找其他原因

A.顾客提供的用于加工产品的模具

B. 宾馆服务台保管的顾客的贵重物品

C. 油库帮客户代储的油品

D. 正在加油站加油的顾客的汽车

第二节 完型填空

阅读下面短文，从短文后所给各题的四个选项(A、B、C和D)中选出能填入相应空白处的最佳选项。

Todd was working at his gas station (加油站) at night when he heard over the radio that a 【B1】 in Long Island had been 【B2】 by an armed man who had killed the night guard and got away with $150,000. "One hundred and fifty thousand," Todd whistled.

The mild-looking man held up the bank and shot a teller (出纳员). Here's a fellow who looks into a bank and helps himself 【B3】 so much money. Todd thought of the difficulty with which he managed to get the amount of money he needed start his gas station.

So many papers to 【B4】 , so much money to pay back. The news continued twenty minutes later.

The gunman had 【B5】 a car for a ride, and then 【B6】 out the driver. He was possibly heading for the Southern State Parkway in a white Ford, License plate (车牌) number LJRI939.

The 【B7】 of the announcer continued: 【B8】 out for white cars. Don't pick up 【B9】 and all you folks in gas stations better not do 【B10】 to a white Ford car. Todd stood up and 【B11】 to see out into the cold night. It' was dark but Todd 【B12】 the Southern State Parkway was out there. Just 【B13】 , Todd saw the headlights coming at him and a car pulled in for 【B14】 .

"There it was, a white Ford." He saw the 【B15】 , LJR1939. What should I do？ Todd had to make a quick 【B16】 "Yes, sir？" Todd 【B17】 while making up his mind for sure. " 【B18】 her up," the man said sounding like any other 【B19】 When the tank (油箱)was full, Todd quickly turned round and pointed a gun at the man. "Hands up, 【B20】 get out!"

【B1】

A．store

B．bank

C．station

D．house

第二节 完型填空

阅读下面短文，从短文后所给各题的四个选项(A、B、C和D)中选出能填入相应空白处的最佳选项。

Todd was working at his gas station (加油站) at night when he heard over the radio that a bank in Long Island had been 【B1】 by an armed man who had killed the night guard and got away with $150 000. "One hundred and fifty thousand," Todd whistled. Here's a fellow who just 【B2】 into a bank and helps himself 【B3】 so much money. Todd thought of the 【B4】 with which he managed to get the amount of money he needed to start his gas station. So many papers' to 【B5】 , so much money to pay back.

Tile news continued twenty minutes later. The gunman had 【B6】 a car for a ride, and then 【B7】 out the driver. He was possibly heading for the Southern State Parkway in white Ford with License plate(车牌) number IJR1939. The 【B8】 of the announcer continued:" 【B9】 out for white cars. Don' t pick up 【B10】 , and all you folks in gas stations better not do 【B11】 to a white Ford car."

Todd stood up and 【B12】 to see out into the cold night. It was dark but Todd 【B13】 the Southern State Parkway was out there. Just then, Todd saw the headlights coming at him and a car pulled in for 【B14】 .

There it was, a white Ford. He saw the 【B15】 , LJR1939.

"What should I do？" Todd had to make a quick 【B16】 .

"Yes, sir？" Todd 【B17】 while making up his mind for sure.

" 【B18】 her up," the man said sounding like any other 【B19】 .

When the tank (油箱) was full, Todd quickly turned round and pointed a gun at the man.

"Hands up, 【B20】 get out !"

【B1】

A．searched for

B．held up

C．taken over

D．broken into