What are the trained employees supposed to do when customers ask them questions?
A、Refer to some previous cases.
B、Refer to the new CRM system.
C、Write down the questions in their folders.
D、Seek help from the IT manager.
A、Refer to some previous cases.
B、Refer to the new CRM system.
C、Write down the questions in their folders.
D、Seek help from the IT manager.
A、job and salary
B、family and children
C、weather
D、politics
Conversation |
1. What are the speakers mainly discussing? |
[ ] |
A. Writing an essay. B. Handing in a paper. C. Putting off an interview. |
2. Where will the man be when the woman comes? |
[ ] |
A. In class. B. At a job interview. C. At a meeting. |
3. Why can't the woman go to the man's office before 4:00? |
[ ] |
A. She has some classes she has to go to. B. She has to finish the homework the man wants. C. She has to wait for the secretary to come back. |
A、deliver a short speech
B、giving a short speech
C、to deliver a short speech
D、none
A、The training should be done during working hours.
B、The new CRM system changes the corporate culture.
C、Training is secondary to finishing normal work.
D、Innovation is the top priority in the company.
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