Wang: Could I speak to Mr. Lee, please？Lin: ______

听力原文：W: Hello.

M: This is Mr. Jackson. Could I speak to Dr. Wang, please？

W: Speaking. How's that new bridge, Mr. Jackson？

M: Not so good, doctor. That's what I'm calling about. It just doesn't seem to fit right.

W: Well, that's to be expected during the first few days after it has been put in. As I told you, there will be no complications.

M: It hurts so much, especially when I eat. I keep removing it afterwards, you know.

W: I understand, Mr. Jackson. It does hurt in the beginning, I know. But it would be better if you didn't remove it, except when cleaning it, of course.

M: Well, I did at first, doctor, but my gums hurt so much that I just can't stand it any longer.

W: Well, maybe we can adjust it a little more.

M: Adjust it？

W: Yes, file it down a little here and there. When can you come in？

M: Oh, right away, doctor, if you don't mind.

W: I'll check here now. Maybe I can find the time for you this morning.

M: Oh, I can wait until this afternoon if you're too busy now.

W: Sorry, Mr. Jackson, but I'd rather you'd come this morning if possible. This afternoon I'm teaching a class at the dental school. Just a minute, Mr. Jackson, can you get here at about 11:30？ That will give us enough time before lunch. We'll see what we can do.

M: Oh, yes, doctor. I can make it. Thank yon. See you then.

What was wrong with Mr. Jackson？

A．He had toothache.

B．He hurt his legs.

C．His false teeth didn't fit.

D．Something was wrong with his fingers.

Xiao Wang: Do you mind if I speak to you in English？

Mary: ______.But why？

Receptionist: Colson Company.

Jim: __________May I speak to Tom Wang, please？

A． Hi, there.

B． Hello, Miss.

C． Good afternoon.

D． This is Jim Welch

-- Hello! Is that Mr Wang speaking？

-- _________

A.Yes. This is Mr Wang speaking.

B.Yes. Can I speak to Mr Wang？

C.Sorry, you'd better ask Mr Wang.

D.No, I can't speak.

Speaker A: May I speak to Dr. Wang， please？

Speaker B :__________

A.Hold on a second， please. I" 1l put him on.

B.Sorry， Mr. Wang is not available fight now.

C.I am not sure because I don" t know what he is doing.

D.Thank you very much for calling.

A.has been

B.goes

C.went

D.has gone

听力原文：W: Good morning. Complaints Department.

M: Yes. I'd like to speak to Miss Wang.

W: Excuse me, sir. We have a bad connection. Could you speak a little more slowly？

M: I-want-to-speak-to-Miss-Wang.

W: This is Miss Wang speaking. Can I help you？

M: I'm afraid I have to make a serious complaint to you.

W: What's the problem？

M: I'm sorry to have to say this, but the electronic dictionary you changed for me the other day doesn't work properly, either. I'm really annoyed about it.

W: Would you like me to have it changed again？

M: Oh, no. I'm tired of it. I'm just calling to find out if I can bring it hack.

W: Have you got a receipt？

M: I should have one, but I can't find it. It's my fault. Maybe I threw it away right after I went out of the store.

W: That's a bit complicated, then. If you don't have a receipt, you can't have your money back.

M: But I did buy it from your store. What if I can't find the receipt？

W: I'm afraid there isn't much we can do. Would you please have another look for it and contact us？

M: I'll do that. Bye.

(27)

A．They are talking about some returned items.

B．One is making a complaint to the other.

C．They are having a chat.

D．The man is speaking in a low voice.

Speaker A: May I speak to Dr. Wang, please？ Speaker B: ______

A．Hold on a second, please. I'll put him on.

B．Sorry, Mr. Wang is not available right now.

C．I am not sure because I don't know what he is doing.

D．Thank you very much for calling.

Speaker A： May I speak to Dr. Wang, please？

Speaker B：_________.

A.Hold on a second, please. I’ 11 put him on.

B.Sorry, Mr. Wang is not available right now.

C.I am not sure because I don, t know what he is doing.

D.Thank you very much for calling.

A.Mike

B.Sara

C.Wang Ming