(ii) the panel interview with more than one interviewer. (5 marks) 2022-01-06 (b) Briefly explain the two types of informal communication known as the grapevine and rumour. (6 marks) 2022-01-06 2 The activities of an organisation have to be managed and co-ordinated to ensure that its objectives are met. The organisation’s structure is designed to support this. 2022-01-06 5 An organisation’s goals can only be achieved through the efforts of motivated individuals. 2022-01-06 5 Your manager has heard of Maslow’s hierarchy of needs theory and how it has some relevance to motivational techniques. 2022-01-06 (ii) Upwards; (3 marks) 2022-01-06 (ii) Theory Y. (5 marks) 2022-01-06 (b) Explain why Oliver might legitimately feel he has a grievance against his manager and identify which aspects 2022-01-06 4 A properly conducted appraisal interview is fundamental in ensuring the success of an organisation’s performance 2022-01-06 (b) Describe the content of a reference. (5 marks) 2022-01-06